CUSTOMER SERVICE
We don’t just answer chats — we build meaningful connections with your customers.
LIA’s Customer Service support includes:
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Live chat & messaging support via WhatsApp, Instagram,
Telegram, Email, and Marketplace platforms -
24/5 operations with shift system (customizable to your peak hours)
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Inbound/outbound call support based on your business needs
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Complaint handling with friendly, structured SOPs
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Daily performance reports and regular evaluations
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Optional SLA (Service Level Agreement) reporting system
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Integrated with CRM systems, ensuring all interactions are recorded and well-organized
WEBSITE MANAGEMENT & QA SYSTEM
We help you manage your website with scheduled quality control and comprehensive monitoring, including:
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Content updates for pages, blogs, or landing pages
- Product uploads and data adjustments
- Error checking with daily reporting
- User simulation & testing (QA Control System)
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Downtime or bug reporting
ADMINISTRATIVE MANAGEMENT
Administration can become a burden without a proper system.We help you manage it through:
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Daily data entry and management (transactions, customer service activities, sales reports, etc.)
- Digital document approval and archiving
- Daily/weekly reminders for reports and submissions
- Monthly data recap for financial or performance tracking
DIGITAL PRODUCT SERVICE & VISUAL BRANDING
Got a great product but not sure how to present it attractively? Our creative team is ready to help:
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Instagram feed designs, stories, and promotional banners
- Promotional video content (with or without talent)
- Creation of landing page websites
- UI/UX design for websites & apps
- Caption writing and promotional copywriting
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Hashtag research, keyword analysis, and visual trend exploration