Let your operations run, you focus on growing!

CUSTOMER SERVICE

We don’t just answer chats — we build meaningful connections with your customers.

LIA’s Customer Service support includes:

  • Live chat & messaging support via WhatsApp, Instagram,
    Telegram, Email, and Marketplace platforms

  • 24/5 operations with shift system (customizable to your peak hours)

  • Inbound/outbound call support based on your business needs

  • Complaint handling with friendly, structured SOPs

  • Daily performance reports and regular evaluations

  • Optional SLA (Service Level Agreement) reporting system

  • Integrated with CRM systems, ensuring all interactions are recorded and well-organized

WEBSITE MANAGEMENT & QA SYSTEM

We help you manage your website with scheduled quality control and comprehensive monitoring, including:

  • Content updates for pages, blogs, or landing pages

  • Product uploads and data adjustments
  • Error checking with daily reporting
  • User simulation & testing (QA Control System)
  • Downtime or bug reporting

ADMINISTRATIVE MANAGEMENT

Administration can become a burden without a proper system.We help you manage it through:

  • Daily data entry and management (transactions, customer service activities, sales reports, etc.)

  • Digital document approval and archiving
  • Daily/weekly reminders for reports and submissions
  • Monthly data recap for financial or performance tracking

DIGITAL PRODUCT SERVICE & VISUAL BRANDING

Got a great product but not sure how to present it attractively? Our creative team is ready to help:

  • Instagram feed designs, stories, and promotional banners

  • Promotional video content (with or without talent)
  • Creation of landing page websites
  • UI/UX design for websites & apps
  • Caption writing and promotional copywriting
  • Hashtag research, keyword analysis, and visual trend exploration